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Find answers via SOLmate Help centre
How do I delete my SOLmate account?
We're sorry to see you go. If you wish to delete your SOLmate account and remove your personal data, follow these steps:
Steps to Request Account Deletion:
- Submit a Support Request
- Contact our support team using one of the following methods:
- In-App Support Tab: Open the SOLmate app and select the “Support” option.
- WhatsApp: Message us at +27 63 944 5086
- Email: Send a request to support@solmate.co.za
Verify Your Identity
Provide your full name, registered phone number, and any other information our team may request to confirm ownership.
Confirmation
Our team will contact you to confirm your request. You may be asked to complete further verification to ensure account security.
Account Deletion
Once confirmed, your account will be deleted, and you’ll receive final confirmation from our team.
Agent's account deletion
This applies to both standard SOLmate users and registered SOLmate Agents. If you are an Agent, please specify this in your request so we can assist accordingly.