How can we help?
Find answers via SOLmate Help centre
How do Cash Rewards work?
Cash Rewards are bonuses you earn based on how much you spend using qualifying SOLmate services — such as airtime purchases, wallet transfers, and bill payments.
Here’s what you need to know:
Who qualifies?
You must have an active monthly subscription (R10 fee), billed on the 1st of each month. A 3-day grace period applies. If your fee is not paid by then, you won’t qualify for that month’s rewards.
How are rewards calculated?
Rewards are calculated as a percentage of what you spent on eligible services during the month. The eligible services and reward percentage may change monthly.
When do I get paid?
If you qualify, rewards are paid out at the start of the next month — you’ll see it reflected in your SOLmate wallet.
How can I check my rewards?
Open your SOLmate app and view the Cash Rewards bar graph.
- Yellow bar: You qualified and earned a reward.
- Grey bar: You didn’t qualify (likely due to missed subscription payment).
Can I still earn rewards if I missed payment?
No — if your R10 subscription fee is unpaid after the 3-day grace period, you will forfeit that month’s Cash Rewards.
Can support fix or apply rewards manually?
No — Cash Rewards are automatically calculated and paid by the system. If you have a question, check your app dashboard for the most accurate status.