SOLmate Help Centre and Support

Find answers about your SOLmate wallet, card, and transfers or contact support.

How can we help?

Payments and Transfers

How to send money to any bank in South Africa

What is an Ewallet?

What is wiCode, and how does it work?

What is International Money Transfer and How Does It Work?

How to buy and use vouchers in the SOLmate app

How do Cash Rewards work?

Urgent Issues

I haven't received my Money

My application was declined

SOLmate Card

How to order card?

Card delivery and collection

How to activate and use card

Having trouble with your card?

Manage your account

Account deletion

How do I change my phone number?

How do I reset my SOLmate App PIN?

Download the App

Where do I download the SOLmate app without the app stores?

About Us

What is SOLmate?

Fees and Limits

Fees for SOLmate

Limits for SOLmate

Referral Program

What is the referral program?

Notifications & Updates

Where do I get the latest updates from SOLmate?

Contact Details & Support Hours

How and when to contact support

How to use SOLmate

How to receive your salary or payments

How to start

What are SOLmate benefits?

Didn’t find what you were looking for?

Chat on WhatsApp

No worries — message us on WhatsApp and we’ll help you out.