How can we help?
Find answers via SOLmate Help centre
How to buy and use vouchers in the SOLmate app
You can buy prepaid vouchers for services like airtime, data, electricity, DStv, and betting directly from the SOLmate app. Here’s how:
How to buy a voucher:
- Open the SOLmate app and go to the Services section.
- Select the type of voucher
- Review and confirm the details.
- Tap Pay. Once the payment is processed, voucher details will be displayed under the Transactions section of your app.
- Only successful transactions will generate a voucher. If there is an issue, contact support for assistance.
Types of vouchers:
Airtime/Data/SMS:
Enter the mobile number, select the operator, and choose the bundle.
Electricity:
Enter the meter number and amount.
DStv:
Enter your smartcard or account number.
Betting/Lottery:
Enter the voucher amount and required reference.
Didn't receive your voucher?
If your voucher is missing, unreadable, or incorrect:
- Go to the Transactions section in your app and tap the relevant item to check voucher visibility.
- If it's still missing or has an error, reach out to Support using the in-app chat or WhatsApp.
- Our team will investigate and escalate to the appropriate provider if needed.
Response times vary based on the provider but are generally resolved within 24 hours. You’ll be kept updated throughout the process.