Help | How and when to contact support

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How can we help?

Find answers via SOLmate Help centre

How and when to contact support

Need assistance? Our SOLmate support team is here to help — 7 days a week.

You can reach us using any of the following methods. Please ensure you contact us from your registered mobile number for verification purposes.

Open the SOLmate app → Tap the Support tab → Select your query or start a live chat.

Chat our Support team via link Chat on WhatsApp

Email us at support@solmate.co.za
Include your registered mobile number and a short description of your issue.

Monday to Friday: 08:00 – 20:00

Saturday and Sunday: 08:00 – 18:00

Public Holidays: Closed