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Find answers via SOLmate Help centre

What is International Money Transfer and How Does It Work?

SOLmate allows you to send money to over 180 countries quickly and securely using the International Money Transfer feature built into the app.

How do I get started?

Before sending your first transfer, you'll need to complete a once-off registration and identity verification.

To register:

  1. Open the SOLmate app
  2. Go to Services
  3. Select International Money Transfer
  4. Tap Get Verified and follow the prompts
If your verification is unsuccessful, you can tap Chat to Support in the same section to get help via WhatsApp.

Who can use international money transfers?

Only customers aged 18 or older with a valid South African ID or passport can use this service.

How do I send money internationally?

  1. Open International Money Transfer in the app
  2. Add the recipient’s details
  3. Choose the delivery method: Cash Pickup, Mobile Wallet (e.g. Ecocash, Mpesa), Bank Deposit
  4. Select who pays the fee (you or the recipient)
  5. Enter the amount
  6. Confirm and pay from your SOLmate wallet
  7. Share the PIN or voucher with the recipient if required

How long does it take for the recipient to get the money?

While some transfers may reflect within minutes, delivery can take up to 48 hours, depending on the country, delivery method, and payout partner.

Where can the recipient collect the money?

For cash pickups, the recipient will need to present:
  • A valid ID
  • The PIN or voucher received via SM
  • The recipient’s name must exactly match the transaction.

Can I cancel or refund a transfer?

Yes — transfers may be cancelled or refunded if:

  • The recipient’s account or wallet isn’t registered
  • The details provided were incorrect
  • The transaction has been inactive for more than 21 days

Refunds may require a valid reason and supporting bank documentation.For cash pickups, the recipient will need to present:

Can I resend a transfer?

Yes — failed or cancelled transfers can be resent with updated or corrected recipient details. You can also change the delivery method.

What is the fee to send money internationally?

  • Flat fee of R25 for transfers under R25,000
  • The sender or recipient can be selected to cover the fee
  • You can choose to fix the amount your recipient receives

Which countries can I send to?

SOLmate supports transfers to 180+ countries, including:
Zimbabwe, Malawi, Zambia, Mozambique, Ghana, Nigeria, China, and many more.

Need more info on limits or fees?

Please refer to the Limits & Fees page or Help Centre.