How can we help?
Find answers via SOLmate Help centre
How do I get started?
Who can use international money transfers?
How do I send money internationally?
How long does it take for the recipient to get the money?
Where can the recipient collect the money?
Can I cancel or refund a transfer?
Can I resend a transfer?
What is the fee to send money internationally?
Which countries can I send to?
Need more info on limits or fees?
Who can use international money transfers?
How do I send money internationally?
How long does it take for the recipient to get the money?
Where can the recipient collect the money?
Can I cancel or refund a transfer?
Can I resend a transfer?
What is the fee to send money internationally?
Which countries can I send to?
Need more info on limits or fees?
Limits for SOLmate
What are my overall wallet and transaction limits?
Your SOLmate account has limits that apply across all services combined — including EFTs, vouchers, eWallets, WiCode, and international transfers.
Daily combined transaction limit: R10,000
Monthly combined transaction limit: R25,000
Once you reach your daily or monthly transaction cap, further transactions will be blocked — even if the individual service limit hasn’t been reached.
What are the fees and limits for EFT (bank transfers)?
EFT Send (Standard)
- Fee: R8
- Processing time: 4–48 business hours
EFT Send (Real-Time Clearing / RTC)
- Fee: R40
- Processing time: Within 15 minutes (excluding weekends and public holidays)
EFT Receive (Standard)
- Fee: Free
- Processing time: Next business day
EFT Receive (RTC)
- Fee: R40
- Processing time: Within 15 minutes provided the correct reference has been used
When receiving EFTs, always use your full SOLmate mobile number with no spaces (starting with 0 or 27) as the payment reference. Incorrect references will delay or block the transfer and incur an additional fee for manual allocation.
What are the fees and limits for eWallet transfers?
- Send fee: R20
- ATM withdrawal fee: R10 + 1%
- Online shopping fee: R1.50
- Daily transaction limit: R10,000
- Monthly transaction limit: R50,000
Unredeemed eWallets expire after 30 days. If the voucher is not used, the full amount — including the R20 fee — is refunded automatically to the sender.
What are the fees and limits for international money transfers?
- Flat fee: R25 (for transfers under R25,000)
- Fee payer: Either the sender or recipient (selectable during the process)
- Delivery time: Up to 48 hours
- Supported countries: 180+
You may also choose to fix the exact payout amount your recipient receives.
What are the fees and limits for WiCode transactions?
WiCode Withdrawal
- Fee: R20 (currently R10 until July 2025)
- Per transaction limit: R3,000
- Daily limit: R10,000
- Monthly limit: R24,000
WiCode Deposit
- Fee: 1.75% of the deposit amount (minimum R14)
- Per transaction limit: R3,000
- Daily limit: R15,000
- Monthly limit: R24,000
WiCodes expire 60 minutes after being generated. If the code expires, simply generate a new one.
What are the fees and limits for voucher purchases?
All voucher types are free to purchase. This includes airtime, data, electricity, DStv, and betting vouchers.
Voucher usage limits:
- Airtime & Data: R10,000 per day / R50,000 per month
- Electricity, DStv & Betting: R5,000 per day / R25,000 per month
- Voucher purchases count toward your overall daily and monthly wallet transaction limits.
What are the activation & monthly fees to keep my SOLmate account active?
- Once-off Account activation fee (South African ID & Passport holders): R99
- Once-off Account activation fee (Asylum documentation): R120
- Monthly account fee: R10 (billed on the 1st of each month)
How do Cash Rewards work?
Cash Rewards are automatically earned based on eligible service usage — such as airtime purchases and bill payments — but only if your R25 monthly account fee is paid on time.
- A 3-day grace period applies
- If unpaid after 3 days, you forfeit that month’s rewards
- Rewards are paid at the start of the following month