How can we help?
Find answers via SOLmate Help centre
What is SOLmate?
SOLmate is a secure, mobile-first digital payments platform designed for individuals living in South Africa. It gives you a simple way to receive money, send money, pay for services, and manage your finances — all from your phone.
What are the key features of SOLmate?
- Receive payments like salaries, tips, or allowances
- Send money to other people or payment methods
- Pay bills, buy prepaid electricity, airtime, and more
- Use additional services like vouchers, transfers, and wallet top-ups
Is SOLmate a bank?
SOLmate is not a bank. It’s a digital platform that gives you access to essential financial services.
All financial services are powered by trusted, authorised third-party providers who are regulated as Financial Services Providers (FSPs) or Third-Party Payment Providers (TPPPs).
The money in your SOLmate wallet is stored in a custody account held with a registered South African bank and overseen by an authorised FSP, regulated under the Financial Sector Conduct Authority (FSCA).
All financial services are powered by trusted, authorised third-party providers who are regulated as Financial Services Providers (FSPs) or Third-Party Payment Providers (TPPPs).
The money in your SOLmate wallet is stored in a custody account held with a registered South African bank and overseen by an authorised FSP, regulated under the Financial Sector Conduct Authority (FSCA).
How secure is my SOLmate account?
Your SOLmate account is tied to your mobile number, verified through a secure OTP.
Access is protected using your personal PIN, fingerprint, or Face ID (where supported).
Your profile uses device-level encryption, meaning no one can access your account without your credentials.
If your phone is lost or replaced, you can safely restore your account on a new device using the same mobile number.
Access is protected using your personal PIN, fingerprint, or Face ID (where supported).
Your profile uses device-level encryption, meaning no one can access your account without your credentials.
If your phone is lost or replaced, you can safely restore your account on a new device using the same mobile number.
Do I have full control over my SOLmate funds?
Only you can access and use your funds.
No debit orders or third-party deductions can be applied to your SOLmate wallet.
Your transactions are secure and private — giving you full control of your digital money experience.
No debit orders or third-party deductions can be applied to your SOLmate wallet.
Your transactions are secure and private — giving you full control of your digital money experience.