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How do Cash Rewards work?

How to buy and use vouchers in the SOLmate app

What is International Money Transfer and How Does It Work?

What is wiCode, and how does it work?

What is an Ewallet?

How to send money to any bank in South Africa

How can we help?

What is International Money Transfer and How Does It Work?

SOLmate allows you to send money to over 180 countries quickly and securely using the International Money Transfer feature built into the app.

Before sending your first transfer, you'll need to complete a once-off registration and identity verification.

To register:

If your verification is unsuccessful, you can tap Chat to Support in the same section to get help via WhatsApp.

Only customers aged 18 or older with a valid South African ID or passport can use this service.

	Timeframe
ATM Deposits	Same day or by the next business day
EFT in	Can take up to 3 business days, depending on your bank’s processing time.
RTC (Real-Time Clearing) in	Reflects within 1 hour, even on weekends and public holidays. I
Retail Deposits (Pay@ barcode)	Reflect within 15 minutes to a few hours, but may take up to 1 business day.
WiCode Deposit	Immediately
EFT out	May take up to 3 business days, depending on the recipient’s bank.
RTC (Real-Time Clearing) out	Funds should reflect within 60 minutes, depending on the receiving bank. On weekends, it may take up to 1 day for funds to reflect.
Ewallet	Recipient should receive an SMS with voucher details within a few minutes.
wiCode Withdrawal & deposit	The code must be used at the selected retailer within 60 minutes.