My application was declined

We drive financial inclusion for anyone in South Africa by providing an easy way to pay and get paid. However, we have to comply with South African laws and regulatory requirements. The following is a list of requirements that must be met for you to be allowed to use the SOLmate platform:

  • You must provide a picture of an original SA ID document or foreign passport. We do not accept screenshots, scans, copies or any other document types.
  • The document image must be sharp, clear and readable.
  • The document must be fully visible and not in any way obscured.
  • Your face must be fully visible with all details in the selfie picture. We don’t accept computer images.
  • You must be 18 years or older and be resident in South Africa.